Privacy Policy
Last updated: June 2026
1. Our Commitment to Privacy
This Privacy Policy outlines how The Redefining Nurture Project (“we”, “us”) manages personal and sensitive information. As a provider of relationship-based programs (including, but not limited to, Circle of Security Parenting™ and Tuning in to Kids®) we are committed to protecting the privacy of the individuals (“you”) with whom we interact. We operate in accordance with the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).
2. The Information We Collect
To provide professional facilitation and educational services, we limit the collection of personal information to what is strictly necessary. We collect:
Personal Information: Names, contact details (email and phone number), and the ages of your children (collected solely for developmental context during facilitator discussions). Children do not participate in the programs.
Administrative Data: Attendance records, signed program agreements, and financial transaction details.
Note: We do not collect or retain clinical health records or detailed written case histories of family dynamics.
3. How Information is Collected
Direct Interactions: Information provided via Intake forms, email correspondence, telephone, or during the delivery of our programs (both in-person and via digital platforms).
Automated Technologies: Our website may use cookies and analytics tools to track user interaction, device type, and IP addresses to improve site functionality. You may opt to disable cookies in your browser settings.
4. Purpose of Collection and Use
We collect and use your information as reasonably necessary to:
Facilitate and deliver relationship-based programs.
Communicate relevant program materials, handouts, and administrative updates.
Maintain professional records required for facilitator accreditation and insurance purposes.
Fulfill our obligations as accredited facilitators.
5. Disclosure of Personal Information
We do not sell or trade your information. Disclosure to third parties occurs only in the following circumstances:
Service Providers: To entities that support our business operations, such as secure cloud storage or professional email providers (e.g., Google Workspace).
Legal & Safety Requirements: Where required by law, including mandatory reporting obligations concerning the safety or wellbeing of a child, or to prevent a serious threat to life or health.
Professional Indemnity: As required by insurers or legal advisors in the event of a claim.
Business Change: In the event of a sale or transfer of the business, data may be disclosed to a potential purchaser under a strict confidentiality agreement.
6. Overseas Data Disclosure
We utilise secure digital platforms, including Google Workspace and Google Meet. By providing your information, you acknowledge that your data may be stored on servers located outside of Australia. While we select providers with high security standards, these overseas recipients may not be bound by the Australian Privacy Principles. You consent to this transfer while acknowledging that your redress options may differ under foreign jurisdictions.
7. Data Security and Retention
We maintain rigorous electronic and managerial security to safeguard your information.
Electronic Records: Data is stored on encrypted, password-protected professional platforms.
Retention Schedule:
Financial records: Retained for 5 years post-service (ATO requirement).
General adult files: Retained for 7 years post-service.
Files containing names and ages of children (collected for developmental context during facilitator discussions): Retained for 7 years post-service.
Destruction: Records will be securely destroyed or permanently de-identified once the relevant retention period has expired.
8. Remote Session Protocols
For programs delivered via Google Meet:
Sessions are hosted within a professional, host-managed environment.
We maintain a Zero-Recording Policy to protect the privacy of the program environment. Participants are strictly prohibited from recording or capturing session data.
9. Communications and Marketing
We may use your contact details to provide occasional updates regarding The Redefining Nurture Project, such as upcoming program dates, educational resources, or related services. We do this on the basis of inferred consent arising from our existing professional relationship. Every such communication will provide a clear and functional "unsubscribe" facility. We do not engage in third-party telemarketing or disclose your information to external parties for their own marketing purposes.
10. Access, Correction, and Complaints
You have the right to access and seek correction of the personal information we hold about you.
Requests: Please contact us via the details below to update or access your records.
Complaints: If you have concerns about how your data is handled, please contact us. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
11. Contact Us
For any privacy-related inquiries, please contact:
The Redefining Nurture Project
Privacy officer: Martha McNess