Program Logistics, Safety & Policies

Thank you for choosing to journey with us at The Redefining Nurture Project. Working one-on-one online allows us to tailor the Circle of Security Parenting framework deeply to your specific family dynamics, offering flexibility while maintaining a highly supportive, dedicated space for reflection.

To ensure a safe, focused, and seamless virtual experience, please carefully read through our program details and policies below. You will need to indicate that you have read, understood and agree to the terms below before finalising your booking.

Program Framework

Format: Dedicated individual sessions with an expert facilitator, delivered virtually via our secure online platform and tailored to your specific family dynamics.

Time: One 1.5-hour session per week for 8 weeks (12 hours total).

Investment: $720 AUD (equates to $90 per session).

Policies & Service Agreement

1. Investment, Invoicing & Payment Terms

To secure your private calendar slots and finalise your program structure, The Redefining Nurture Project operates on an upfront, pre-pay basis.

Program Investment: The total investment for the 8-week private online program is $720 AUD (which equates to $90 per 1.5-hour session).

Booking & Payment Process

• Enquiry & Scheduling: Submit our online enquiry form to register your interest. We will then email you to coordinate and confirm a mutually suitable weekly time slot for your online sessions.

• Invoicing: Once your session schedule is confirmed, we will email you a detailed invoice. Pay the invoice within two business days to secure your booking.

• Intake Form & Access: Your invoice will include a link to our brief Intake Form along with your online meeting link. Completing the intake form before your first session is a requirement, as it helps us tailor the program to your circumstances and ensures we have a shared understanding of how our program operates before we begin.

Payment Options

• Credit / Debit Card (Stripe): Pay instantly and securely online using the payment link included on your invoice.

• Bank Transfer (PayID / EFT): If you prefer to pay via bank transfer, you are welcome to use our PayID or bank details listed on your invoice. Please use your Invoice Number as the payment reference so we can easily track your payment.

Booking Confirmation: Your online session times are only locked into our calendar once your invoice has been paid in full.

Quotes: If you require a formal quote prior to invoicing, please request this on your enquiry form. Issued quotes are valid for 5 working days.

Digital Environment, Technology & Focus

Because this program requires deep reflection and engagement with video materials, establishing a stable and secure digital environment is essential to getting the most out of your investment.

Technical Requirements: To participate, you will need a laptop, computer, or tablet equipped with a working camera and microphone, alongside a stable, reliable internet connection.

Camera-On Requirement: To ensure we can engage fully with the material and interact dynamically, participants are required to keep their video camera turned on for the duration of each session, reflecting, as closely as possible, the face-to-face connection of an in-person setting.

Private Space: You agree to log in from a quiet, private space. To protect the privacy of the material discussed and ensure you can focus completely, this space should be free from significant disruptions.

Adults-Only Environment: To allow you the space to deeply reflect—and because we will be directly discussing your relationships with them—children are not able to be present in the room or on camera during sessions. If you have a unique situation and require flexibility in order to participate, please contact us prior to your session to discuss options.

2. Facilitator Cancellation & Program Continuity

Because the Circle of Security Parenting framework is a progressive, 8-week curriculum where each session builds directly on the last, individual sessions cannot be skipped or standalone refunds issued. In the rare event that an unforeseen circumstance (such as facilitator illness or critical technical failure) disrupts our schedule, we operate under the following protocols to protect your learning and investment:

• Facilitator Substitution: To ensure consistency and minimise disruption to your schedule, The Redefining Nurture Project may arrange for our accredited co-facilitator to step in and deliver your session if your primary facilitator is unavailable.

• Single Session Rescheduling: If a session must be postponed and a substitute facilitator is unavailable, the missed content will be rescheduled to ensure the integrity of your 8-week program. This will involve coordinating an alternative online time slot prior to your next scheduled weekly session or extending the program conclusion date out by one week.

• Unforeseen Program Cancellation: We are deeply committed to completing every participant's journey. However, in the highly unlikely event that we are forced to permanently cancel a program midway through the eight weeks due to long-term emergency or illness, you will receive a full refund of your entire program investment.

3. Refunds & Rescheduling

Our facilitators reserve dedicated weekly time slots in their schedules for your private online program, which limits their availability for other participants.

Cancellations 10+ Days Prior: A full refund will be honoured for any cancellation request submitted at least 10 days before your first scheduled session.

Cancellations Within 10 Days: No refunds will be issued for requests or cancellations made within 10 days of the program’s commencement.

Rescheduling: If an unexpected conflict arises prior to the start of the program, it may be possible to reschedule your 8-week block to a later date, subject to facilitator availability.

4. Attendance & Catch-Up Sessions

Commitment to the weekly rhythm ensures the momentum and continuity of the reflective parenting framework.

Individual Booking: A private booking is for one designated adult to attend the eight sessions. Registrations cannot be shared between different people across the weeks.

Missed Sessions & Paid Catch-Ups: We understand that life with children is unpredictable. If you are unable to attend a scheduled online session, please notify your facilitator with as much advance notice as possible. To ensure you don't lose the thread of the program and remain eligible for your completion certificate, we offer the option to book a dedicated 30-minute online catch-up session via our secure platform for a fee of $50. These sessions are subject to facilitator availability, but we will do our utmost to fit you in. They are capped at a maximum of two catch-up sessions per program and may be conducted by either of our facilitators.

Program & Certificate Integrity: Because each week builds directly on the last, participants who miss a session but choose not to book an online catch-up—or those who miss more than two sessions total—will unfortunately be ineligible to receive an official completion certificate. While you are still warmly welcome to complete the remaining sessions of your program for your own personal learning, no refunds can be offered for missed content.

Certificates of Completion: An official Circle of Security Parenting completion certificate will be issued upon the successful completion of all eight sessions in full (including any approved online catch-up sessions).

5. Confidentiality & Mandatory Reporting

Trust and privacy are the foundations of our one-on-one online work.

Our Commitment: All personal stories, family dynamics, and information shared during your private online sessions remain strictly confidential. We will never share your details with external parties without your explicit written consent (e.g. for a testimonial).

Recording Policy: To preserve the absolute confidentiality and safety of the reflective space, recording of sessions (audio or video) by either the participant or facilitator is strictly prohibited.

Mandatory Reporting: While confidentiality is of the utmost importance to us, our facilitators are registered professionals and mandatory reporters. This means we are legally required to release information to relevant government organisations in circumstances involving a risk of significant harm, or actual significant harm, to children or young people.

Agreement & Next Steps

By confirming your booking via email and proceeding with payment of your invoice, you acknowledge that you have read, understood, and agree to the terms listed above.

If you need any clarification or wish to discuss technical setups or scheduling constraints before we finalise your dates, please don’t hesitate to reply to our email thread or contact martha@redefiningnurture.com.au